Abstract| Volume 56, ISSUE 9, P922, September 2003

Obstetrical patient satisfaction: asking patients what they like

      Patient satisfaction receives a great deal of attention in the medical literature and is a major criterion for the measurement of quality of care. Little research, however, has investigated the topic of patient satisfaction in the field of obsterics. The few published studies on patient satisfaction in obstetrics often use instruments that were designed for nonobstetrical patients, and the corresponding domains may not coincide with attributes that are important to obstetrical patients. In addition, these instruments typically allow patients the opportunity to answer items in a questionnaire (only), and do not give attention to the full scope of a patient's specific values and beliefs. The aims of this study were to determine important attributes of women's hospital experience related to the delivery of their child; and to use open-ended responses from women to develop a taxonomy for classifying patient satisfaction in obstetrics.
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