Patient satisfaction receives a great deal of attention in the medical literature
and is a major criterion for the measurement of quality of care. Little research,
however, has investigated the topic of patient satisfaction in the field of obsterics.
The few published studies on patient satisfaction in obstetrics often use instruments
that were designed for nonobstetrical patients, and the corresponding domains may
not coincide with attributes that are important to obstetrical patients. In addition,
these instruments typically allow patients the opportunity to answer items in a questionnaire
(only), and do not give attention to the full scope of a patient's specific values
and beliefs. The aims of this study were to determine important attributes of women's
hospital experience related to the delivery of their child; and to use open-ended
responses from women to develop a taxonomy for classifying patient satisfaction in
obstetrics.
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© 2003 Elsevier Inc. Published by Elsevier Inc. All rights reserved.
